RSS FeedCharter Does It Again
Once again Charter Communications has confirmed it is the absolutely worst company in America. As if poor cable service, poor customer service and absolutely poor HD channel selection wasn’t enough, now news sources were reporting today that Charter has accidentally deleted the email accounts of approximately 14,000 of it’s customers. 14,000!
They also mention there is no way to retrieve any of the emails, attachments, or other data that was in the user’s email account at the time. I guess they’ve never heard of backups? From a privacy standpoint, I support the decision to NOT have the data reside elsewhere. However, some sort of backup should not have been out of the question.
How did this happen? According to Charter spokespeople:
…Charter gives each broadband subscriber a free e-mail account. But since many people use other e-mail addresses, the company routinely deletes unused accounts. On Monday, some active accounts wound up being deleted with the inactive accounts.
Oh and here’s the best part. If you were one of the 14,000 affected by this incident you are entitled to a $50 credit. Now aren’t you glad you’re a Charter customer? Good luck getting someone from the Billing department to actually answer the phone too.
I really can’t stand Charter. I wish they would go bankrupt or at least lose their monopoly on the cable market in my area.
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January 28th, 2008 at 9:15 pm
Could they be any worse than Verizon? We’ve got Comcast highspeed here - would have Verizon…
That is, if I were willing to wait for a month and a half to have them come out, add a phone line, remove the phone line, and authorize my home to be available for highspeed internet (disregarding the fact that when I check either of my neighbors homes online, both are eligible for it).
January 30th, 2008 at 11:40 am
The probably I have/had with Charter is not usually getting service, it’s keeping it. Charter is great about getting you signed up and activated for service. It’s their after-sales support that is horrible. Heaven help you if you ever have any technical problems. The problem will always be the wiring in your house, or your TV, or the computer configuration. Never a problem with Charter’s infrastructure.
I hope that once you eventually got service from Verizon, it would actually work and stay functional. I’ve told Charter before that I don’t care how long it takes, just fix whatever problem I’m having, but just make sure it gets fixed. Ha, yeah, right.
Either way, competition is a necessity and having a phone company and cable company compete for ISP or TV service is not competition. Charter vs. Comcast in the same area would be competition. Anyway, good luck with your cable/ISP endeavors GT. May you have more luck than some of us.