Once again Charter Communications has confirmed it is the absolutely worst company in America. As if poor cable service, poor customer service and absolutely poor HD channel selection wasn’t enough, now news sources were reporting today that Charter has accidentally deleted the email accounts of approximately 14,000 of it’s customers. 14,000!
They also mention there is no way to retrieve any of the emails, attachments, or other data that was in the user’s email account at the time. I guess they’ve never heard of backups? From a privacy standpoint, I support the decision to NOT have the data reside elsewhere. However, some sort of backup should not have been out of the question.
How did this happen? According to Charter spokespeople:
…Charter gives each broadband subscriber a free e-mail account. But since many people use other e-mail addresses, the company routinely deletes unused accounts. On Monday, some active accounts wound up being deleted with the inactive accounts.
Oh and here’s the best part. If you were one of the 14,000 affected by this incident you are entitled to a $50 credit. Now aren’t you glad you’re a Charter customer? Good luck getting someone from the Billing department to actually answer the phone too.
I really can’t stand Charter. I wish they would go bankrupt or at least lose their monopoly on the cable market in my area.
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